Orders & Returns
RETURN POLICY:
- Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us. All returns must be shipped back to: 14601 Airline Hwy Suite 105 Gonzales, La 70737.
- Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit expires after one year.
- Returns must be post marked within 7 days of the date you receive your shipment. No exceptions. Any returns postmarked after 7 days of the date you receive will be subject refusal or a 15% restocking fee. If the item is rejected you will be required to pay a reshipping fee to receive your merchandise back.
- If a discount code exceeding 10% was used, your item is then considered a final sale. NO EXCEPTIONS.
- CLEARANCE, SHOES, BODYSUITS, UNDERGARMENTS AND ACCESSORIES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE, SHOES OR SALE ITEMS.
HOLIDAY RETURN POLICY:
Orders placed on or between Nov 21st and December 24th will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.
- Use your smartphone to take pictures of the defective or damaged area and email the images to sales@courtandlayne.com, including the tag in the image showing it is still attached.
- Indicate "Defective" or "Damaged" in the subject line.
- Include the first and last name on your C & L account, order #, and product code/name of the item.
You will receive a response from our customer service support team within 24 hours.
RETURN PROCESS
• Please notify us for all return(s) prior to sending them to us.
• Returns must be post marked within 7(seven) days of the date you receive your shipment.
• Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit or will be donated to charity. It is NOT our responsibility and will NOT be held accountable for shipments that have NOT followed ALL rules that have been clearly stated and included in your shipment.
**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
• Store credit is issued within 5 business days of the return arriving at the store. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page.
ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY and you will not be able to place a future order.
Please MAIL returns to:
Court & Layne Boutique
14601 Airline Hwy
Suite 105
Gonzales, La 70737
1-225-323-5649
Thank you again for being a C & L Addict!
XOXO,
The C & L Babes!
